Types of personal information we may gather
SOUL gathers personal information from you in order to provide superior service, communicate offers on merchandise and services which we believe will be of interest to you, customize our communications to you, administer our business, and improve your shopping experience. The following are examples of the personal information we gather from you.
The data we collect depends on the context of your interactions with SOUL and the choices you make (including your privacy settings), the products and features you use, your location and applicable law.
‧ Purchases - When you place an order, you give us your name, address, phone number and/or e-mail address plus payment information.
‧ Non-Purchases - There may be instances when you are not making a purchase at SOUL and you give us your name, address, phone number and/or e-mail address, and where applicable, payment information, or when somebody else gives us your name, address, phone number and/or e-mail address, and where applicable, payment information. Some situations when this may occur are when you return or exchange merchandise, receive a gift from SOUL or enter a contest or participate in a promotion or survey sponsored by SOUL.<
‧ Personal Shopping Account - If you create a Personal Shopping Account with us so that you may place orders more conveniently, you authorize us to store your name and shipping address(es), and payment information.
‧ E-mail updates - When you subscribe to receive SOUL e-mail updates featuring exclusive offers (like free shipping), product news, special discounts, contest announcements and more, we require your e-mail address. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any promotional e-mail.
‧ Any user reviews submitted to SOUL can be used for marketing purposes.
‧ Demographic data - Data about you such as your age, gender, country and preferred language.
‧ Credentials - Passwords, password hints and similar security information used for authentication and account access.
What are cookies?
'Cookies' are small data files that one of our servers sends to your computer via your Web browser when you connect with our Web site. Their primary function is to help us remember you by tracking your browsing sessions, which enables us to collect non-personally identifiable information (such as your IP address, browser type, and domain name, etc. and provide you with a more relevant shopping experience.
Cookies also help us
‧ determine which features and tools you use, and which pages you visit on soulnation.com
‧ remember which items you've placed in your shopping cart
‧ enable you to check out faster if you've created an account on our website
If you have any concerns about leaving cookies on your computer for extended periods, you can delete them using your browser preferences or privacy menus.
Unique User Log Files
At times we use IP addresses to generate demographic data or as a fraud prevention measure, otherwise they are not shared, analyzed or distributed. If you have any concerns about leaving cookies on your computer for extended periods, you can delete them using your browser preferences or privacy menus.
Our Business Partners
We may involve third-party companies as a necessary means to fulfill your order. These third parties may be involved with order delivery, e-mail transfer, marketing, and credit processing, among other tasks. Third parties will only be granted restricted access to your personal information for carrying out order related purposes and will not be allowed to use this information for soliciting unrelated services.
Our shopping cart and order forms are SSL encrypted to keep your personal and financial data confidential. We keep all of our servers in secure locations. Our database is heavily monitored and safeguarded to prevent misuse from outside operators. We use a firewall and an intrusion detection system among other security measures.
We restrict access to all of your information. We have security cameras throughout our premises as well as numerous alarm systems in our building. We only permit departmental and employee access to specific parts of your information, and this access is based on their respective role in fulfilling your order.
Changes to This Policy
Cookies on this website that do not require approval
The use on this website of third-party cookies that require consent
You can opt-out from cookies from Google Analytics here.
You can send a 'Do-Not-Track' request to various advertising networks here.